Privacy policy

Effective Date: 23/07/2025
Website: www.vgrofficial.in
Company Name: VGR INDIA OFFICIAL PRIVATE LIMITED
CIN: U47594DL2023PTC422372

---

1. Introduction

At VGR INDIA OFFICIAL PRIVATE LIMITED (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.vgrofficial.in (the “Site”).

This policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules.

---

2. Information We Collect

We may collect and store the following information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party gateways)

• Order history

• IP address, device information, and browser type

• Communication details via WhatsApp, email, or phone

---

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you regarding your orders or support inquiries

• Personalize your shopping experience

• Send you promotional messages (only with your consent)

• Comply with legal and regulatory requirements

---

4. Sharing Your Information

We only share your information with trusted third-party partners such as:

• Shipping/logistics partners (e.g., Shiprocket)

• Payment processors

• Customer service platforms

• Government or legal authorities, when required

We never sell your data to third parties.

---

5. Cookies and Tracking

Our website uses cookies and similar tracking tools to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

---

6. Data Security

We maintain reasonable security practices and procedures to protect your personal data, including encryption and secure server usage. However, no online system is fully secure, and we cannot guarantee absolute protection.

---

7. Your Rights

As a user, you have the right to:

• Access and update your personal data

• Request deletion of your data

• Withdraw marketing consent at any time

• Raise complaints via our Grievance Officer (see below)

---

8. Data Retention

We retain your data only for as long as necessary to fulfill the purposes stated above or as required by applicable laws.

---

9. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect data from minors.

---

10. Grievance Officer

In compliance with Indian IT Rules, the contact details of the Grievance Officer are as follows:

Name: Grievance Officer
Email: customercare@vgrofficial.in
Phone: 18002578939
Working Hours: Monday to Saturday, 10 AM – 6 PM (except national holidays)
Address: A-2/5, Third Floor, Dwarka Sector 17, South West Delhi, New Delhi 110075, India

---

11. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

---

12. Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.