Terms of service

Effective Date: 23/07/2025
Website: www.vgrofficial.in
Company Name: VGR INDIA OFFICIAL PRIVATE LIMITED
CIN: U47594DL2023PTC422372

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1. Introduction

Welcome to www.vgrofficial.in, the official online store of VGR INDIA OFFICIAL PRIVATE LIMITED. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with any transaction.

These Terms are governed by the laws of India. If you do not agree with any part of these terms, please do not use our website.

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2. Eligibility

You must be at least 18 years old or using the website under the supervision of a legal guardian to make a purchase.

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3. Products & Services

We offer a wide range of personal care appliances, including trimmers, clippers, shavers, hair dryers, and related accessories. All products listed are genuine and brand-authorized under the VGR label.

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4. Pricing & Payments

• All prices are in Indian Rupees (INR) and inclusive of applicable GST.

• We accept prepaid payments via secure payment gateways.

• Cash on Delivery (COD) is available after call verification.

• We reserve the right to change prices without prior notice.

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5. Shipping & Delivery

• Delivery is handled by our logistics partner Shiprocket.

• Orders are usually delivered within 2–4 business days, depending on the location and courier service.

• No delivery on Sundays or national holidays.

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6. Order Cancellations

• Orders can be cancelled only before they are shipped.

• To cancel, contact customer support via WhatsApp, email, or toll-free number immediately.

• Once shipped, orders cannot be cancelled and will follow the Return Policy process.

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7. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.

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8. Warranty

All VGR products come with a 1-year brand warranty, valid only for manufacturing defects and excluding any physical or liquid damage. We provide free pickup and drop service for valid warranty claims.

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9. Intellectual Property

All content on the website, including logos, images, text, and product data, is the property of VGR INDIA OFFICIAL PRIVATE LIMITED. Unauthorized use or duplication is strictly prohibited.

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10. Limitation of Liability

We are not liable for:

• Any indirect, incidental, or consequential damages

• Delays in delivery due to courier or unforeseen circumstances

• Misuse or mishandling of products after delivery

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11. User Conduct

You agree not to:

• Violate any applicable Indian laws

• Engage in fraudulent or harmful activity on the website

• Misrepresent or submit false information

• Upload any virus, malware, or harmful software

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12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updates will be posted on this page with the revised effective date.

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13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

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14. Contact Information

For any queries or concerns:

Email: customercare@vgrofficial.in
WhatsApp: 9667796740
Toll-Free: 1800 257 8939
Working Hours: Monday to Saturday, 10 AM to 6 PM (excluding national holidays)